As our Account Executive for the Italian market, you'll own the full customer lifecycle for FactFinder in Italy: winning new business through full-funnel selling, then managing, retaining, and growing those accounts as a trusted success partner — with some partnership responsibilities along the way.
You'll sell to and advise eCommerce managers and decision-makers, run engaging discovery and demos, close deals, and then steer the relationship post-sale — onboarding, driving adoption, and uncovering expansion opportunities.
You understand the challenges facing Italian eCommerce organizations: scaling personalization across large catalogs, delivering relevant search across markets and languages, and proving ROI to leadership. You're comfortable managing complex customer relationships end-to-end and thrive with autonomy.
Account Executive - Italy (all genders)
Berlin, Pforzheim
Full-time
Permanent employee
Introduction
Your mission
New Business (full-funnel):
- Prospect, qualify, and close new Italian eCommerce customers end-to-end
- Sell to eCommerce managers and decision-makers; run tailored discovery and demos of FactFinder's AI-powered search, personalization, recommendations, and merchandising
- Build business cases demonstrating ROI and competitive differentiation; manage deals through to signature
- Own the post-sale relationship: onboarding, adoption, retention, and renewals
- Manage complex, ongoing customer relationships (not just onboarding) as the trusted Italian-speaking point of contact
- Identify and drive expansion and upsell opportunities within existing accounts
- Support selected partnership activities relevant to the Italian market
- Represent FactFinder at Italian industry events and roundtables
- Provide market intelligence on Italian buyer trends and competitive positioning
- Forecast and manage your pipeline with discipline
Your profile
- 2–6 years in a commercial role – full-cycle sales (AE) and/or customer success in B2B SaaS/tech; the range is open, so stronger or more experienced candidates are welcome too
- Full-funnel capability – you can both win new business and manage/grow existing accounts; you're not a pure farmer or CSM-only profile
- eCommerce selling – ideally you've sold to eCommerce managers/decision-makers and understand digital commerce
- Business-fluent Italian – you can run and steer customer conversations effectively in Italian; strong English as well
- Relationship depth – you build trust and manage complex, ongoing customer relationships over time
- Consultative seller – familiarity with MEDDPICC or a similar methodology is a plus
- Autonomous & growth-minded – self-directed, resilient, and excited to grow with the Italian market
THE JOY OF WORKING WITH US
- Own high-impact deals that transform how leading Italian brands serve their customers
- Work with decision-makers at some of Italy's most innovative eCommerce companies
- Attractive OTE with a transparent commission structure rewarding account ownership
- Modern playbook with long-term relationship building, strategic selling, and executive engagement at the core
- Rapid career growth: top performers move into strategic account ownership, leadership roles, or expand into new markets
- Collaborate with a world-class team; thought leadership opportunities at industry events
- Modern tools, proven enablement, sophisticated sales processes
- Be at the forefront of the eCommerce and AI revolution; over 20 years of innovation with proprietary AI/ML algorithms powering billions of searches
- Autonomy and trust: operate as a business owner with full deal ownership
- Willingness to travel – ready to travel as needed to meet customers, partners, and prospects and to represent FactFinder at industry events across the Italian market
Job Location
Berlin or Pforzheim (Hybrid)
Über uns
Wir sind eine der führenden Product-Discovery-Plattformen für den europäischen eCommerce. Über unsere Suche, Navigation und Recommendations laufen jährlich Milliarden von Käuferanfragen — und zusammengenommen über 160 Mrd. € GMV unserer Kunden. Dazu zählen Intersport, Spar, Douglas und mehr als 2.000 weitere B2B- und B2C-eCommerce-Unternehmen in Europa.
Seit über 20 Jahren sind wir ein essentieller Bestandteil der komplexen eCommerce-Landschaft und gehen mit unserer AI-gestützten Product Discovery Experience (PDX) jetzt in die nächste Phase — als Private-Equity-owned Unternehmen (Genui), unter einem neuen McKinsey-geprägten Management-Team, mit klarem Wachstums- und EBITDA-Plan. Büros in Pforzheim, Berlin, München und Stockholm.
Seit über 20 Jahren sind wir ein essentieller Bestandteil der komplexen eCommerce-Landschaft und gehen mit unserer AI-gestützten Product Discovery Experience (PDX) jetzt in die nächste Phase — als Private-Equity-owned Unternehmen (Genui), unter einem neuen McKinsey-geprägten Management-Team, mit klarem Wachstums- und EBITDA-Plan. Büros in Pforzheim, Berlin, München und Stockholm.